Terms & policies
Terms of Service
By using Flowlzy ("the Service"), operated by Cenlex (a registered business in Malaysia), you agree to these Terms.
1. Scope
Flowlzy is an installed AI-receptionist platform connected to your WhatsApp Business number and calendar systems. We provide the software, integrations, and ongoing operational support.
2. Account & billing
Billed monthly or annually in MYR. Annual plans are paid as a single upfront payment for the year, at a lower effective monthly rate. No long-term contract. Cancel any time before your next billing cycle — no penalties. We do not refund time already used.
3. Your obligations
- Provide accurate information for AI persona setup (services, pricing, hours).
- Maintain a valid WhatsApp Business account in good standing with Meta.
- Comply with Malaysian regulations applicable to your business.
4. Our obligations
- Maintain uptime per the SLA below.
- Keep your data secure (see Privacy Policy).
- Respond to support requests within 1 business day.
Privacy Policy
We process two categories of data:
1. Your customer's data
WhatsApp messages, phone numbers, names, and booking details that pass through Flowlzy. We are the processor; you are the controller. We process this data only to deliver the Service.
2. Your business data
Account, billing, team members, and usage telemetry. We retain this for the duration of your account and for 12 months after cancellation.
Storage & location
Customer message data is stored in Supabase, with at-rest encryption and TLS in transit. We comply with the Personal Data Protection Act 2010 (Malaysia).
Your rights
You can export, delete, or correct any data via your dashboard or by emailing info@flowlzy.com. We respond within 14 days.
Data Processing Agreement
If you are an enterprise customer who needs a signed DPA, request one at our contact below. Our standard DPA covers PDPA 2010 (Malaysia) and GDPR (EU) where applicable.
Sub-processors:
- Meta — WhatsApp Business Cloud API (message delivery)
- Supabase — primary database (messages, bookings, account data)
- Hostinger — VPS hosting for backend services
- n8n Cloud — automation workflows that process incoming messages
- Cal.com — calendar booking (when you use Cal.com)
- Google Workspace — calendar booking (when you use Google Calendar)
- OpenAI / Anthropic — language model providers for AI responses (no customer message data retained beyond inference)
Acceptable Use
You agree not to use Flowlzy to:
- Send spam, unsolicited marketing, or messages outside Meta's Business Messaging Policy.
- Operate businesses prohibited by Malaysian law (illegal gambling, unlicensed pharmaceuticals, etc.).
- Impersonate other businesses or individuals.
- Attempt to reverse-engineer the AI persona for competitive products.
Breach of this policy is grounds for immediate suspension.
Service Level Agreement
Uptime target: 99.5%, measured monthly excluding scheduled maintenance windows (announced 7 days in advance, typically Sun 02:00–04:00 MYT).
If uptime falls below the target in any calendar month, we credit 10% of your monthly fee per percentage point below, up to the full month's fee.
WhatsApp delivery and underlying infrastructure (Supabase, Hostinger, n8n, Meta) are operated by third parties. We are not responsible for outages on their infrastructure, but we credit per our SLA when total downtime exceeds the target.
Contact
Cenlex (operating as Flowlzy)
Malaysia
Email · info@flowlzy.com
WhatsApp · +60 10-404 5820
These Terms supersede all prior versions. We will notify you of material changes via email + dashboard banner.